A vendor/contractor?s performance against service level
agreements must be evaluated by the:
A. customer.
B. contractor.
C. third-party.
D. contractor?s management.
Answer / guest
Answer: A
Only the customer should evaluate the supplier?s performance
in a service level agreement (SLA). This makes the customer
confident of the service provided by the supplier. However,
the decision of what to measure must be decided by the
customer and the supplier.
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A retail company recently installed data warehousing client software at geographically diverse sites. Due to time zone differences between the sites, updates to the warehouse are not synchronized. Which of the following will be affected the MOST? A. Data availability B. Data completeness C. Data redundancy D. Data inaccuracy
Which of the following BEST describes the necessary documentation for an enterprise product reengineering (EPR) software installation? A. Specific developments only B. Business requirements only C. All phases of the installation must be documented D. No need to develop a customer specific documentation
In a small organization, an employee performs computer operations and, when the situation demands, program modifications. Which of the following should the IS auditor recommend? A. Automated logging of changes to development libraries B. Additional staff to provide separation of duties C. Procedures that verify that only approved program changes are implemented D. Access controls to prevent the operator from making program modifications
Involvement of senior management is MOST important in the development of: A. strategic plans. B. IS policies. C. IS procedures. D. standards and guidelines.
Which of the following tasks is normally performed by a clerk in the control group? A. Maintenance of an error log B. Authorization of transactions C. Control of noninformation systems assets D. Origination of changes to master files
Which of the following should be of MOST concern to an IS auditor? A. Lack of reporting of a successful attack on the network B. Failure to notify police of an attempted intrusion C. Lack of periodic examination of access rights D. Lack of notification to the public of an intrusion
Which of the following should be the FIRST step of an IS audit? A. Create a flowchart of the decision branches. B. Gain an understanding of the environment under review. C. Perform a risk assessment. D. Develop the audit plan.
An IS auditor reviewing the key roles and responsibilities of the database administrator (DBA) is LEAST likely to expect the job description of the DBA to include: A. defining the conceptual schema. B. defining security and integrity checks. C. liaising with users in developing data model. D. mapping data model with the internal schema.
A digital signature contains a message digest to: A. show if the message has been altered after transmission. B. define the encryption algorithm. C. confirm the identity of the originator. D. enable message transmission in a digital format.
Which of the following is the FIRST thing an IS auditor should do after the discovery of a trojan horse program in a computer system? A. Investigate the author. B. Remove any underlying threats. C. Establish compensating controls. D. Have the offending code removed.
Information requirement definitions, feasibility studies and user requirements are significant considerations when: A. defining and managing service levels. B. identifying IT solutions. C. managing changes. D. assessing internal IT control.
Which of the following tasks is performed by the same person in a well-controlled information processing facility/computer center? A. Security administration and management B. Computer operations and system development C. System development and change management D. System development and systems maintenance