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What would you do if the guests gets angry on some
hospitality behaviour of yours??
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Answer / shilpa
“The Customer Is always Right.” If a customer comes to you about a complaint, be very serious .First, calm him with words and action and show that you are serious about doing something to correct the problem. Even if it is obvious that he’s wrong, sometimes it’s better for repeat business to take the loss and compensate the customer.Then, when your customer is satisfied that his complaint has been properly addressed, thank him for bringing the problem to your attention.
| Is This Answer Correct ? | 20 Yes | 2 No |
Answer / manpreet dhankhar
i think your first step is that you have to listen the guest completely and than show apology for the same mistake only and rectify the problem at the same time while explaining the guest and keep updating your manager for it and also make the entry of it in your system so that when the guest come back you can't repeat this mistake
| Is This Answer Correct ? | 1 Yes | 0 No |
Always listen first than respond after taking proper information,show him that you are serious about the created problem and convey the proper info such as action results, if the guest thinks he was wrong he would calm down at one point than start thinking the whole situation.
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i can attended a cabin crew interview they ask me to tell me about.i have working as front office executive in an electronic firm they ask me how can me manage a front office i didn't give any answer because i am afraid so pls give me help how can i answer these questions
1. What sort of work would your spouse/famaliy like ti see you have? 2. What is your cheif critism of your spouse/family? 3. What do you think is the most important question you have been asked? 4. what type of person is hardest for you to deal with?
Have you experience of co-ordinating a function/ wedding?
why do u want to leave the previous job?
3 Answers Aviation, Inter Continental,
Explain briefly about your current Front Office department that you are presently employed at your hotel?
induce in your self?
why do you want to join our hotel
Do you have experience as a hotel accommodation assistant?
Admission applications must be accompanied with a certificate of competency in the English language from a recognized institution or programme. English language requirements for non English speaking students are a minimum IELTS score of 6.5 or minimum TOEFL score of 600, or other evidence of English language abilities at this level. You can be exempt from the English language requirements if: 1. English is your first language 2. You have previously completed a University level programme in English (e.g. Bachelor degree, Diploma, English certification programme etc.) 3. A written certification from your employer about your proficiency level is provided 4. You write a 1000 words essay on why you think an MBA is a good choice, thus showing your command of the English language Which of the above mentioned circumstances is applicable to your case? Please elaborate:
What is the definition hotel?
who is better position in hotel m.d or chairman?
Give an example of when you have risen to a challenge set for you?
Chefs 
