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What would you do if the guests gets angry on some
hospitality behaviour of yours??
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Answer Posted / manpreet dhankhar
i think your first step is that you have to listen the guest completely and than show apology for the same mistake only and rectify the problem at the same time while explaining the guest and keep updating your manager for it and also make the entry of it in your system so that when the guest come back you can't repeat this mistake
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