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Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
2219Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?
2425Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
2177Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.
1 2539Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
2831Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?
2301Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.
1960Post New Call Centre AllOther Questions
HOW TO CONVINCE CUSTOMER IN INSURANCE BPO JOB?
which type questions ask me in call centerin tatasky?
Why candidate choose a voice profile instead of a non voice profile job?
speak about joint family v/s nuclear family
memorable call
How to deal with the customer having a language barrier?
i have big stammering problem. plz tell and suggest me, can i work in BPO or call center Sector ?
What are the different types of bpo’s? : bpo
How can you create new opportunities for customers proactive engagement?
How long did you travel to get here in our office?
how to give your interoduction ,what are the necessayr thing which about we talk .
What are the skills needed for a BPO back-office job?
what motivates you? also have you used these motivators with other
Can you work in shifts?
Determine the type of bpo you wish to work? : bpo
