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Call Centre AllOther Interview Questions
Questions Answers Views Company eMail

What have you done to promote great customer service?

1483

What are the key factors which make a successful call centre?

1 1714

How do you manage change?

1 1096

What was your reason for leaving?

Hero BPO,

947

Give me an example of how you have dealt with an under-performing team member in the past.

1064

Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.

1125

Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?

1234

What are your strengths and weaknesses? Give an example of this behaviour

1104

Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?

1116

Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.

1 1023

Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?

1614

Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?

1052

How do you plan daily and weekly activities?

1 1544

Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

917

Please outline and describe your current targets and KPIs How do you ensure you achieve these?

1184


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Un-Answered Questions { Call Centre AllOther }

Click here for more job opening in bpo. http://www.123outsource.net/call_center_inbound_customer_care_philippines_manila.php

1196


What will make you quit to work?

932


tell us about a time when u failed to meet a deadline.

1314


tell me about your your marvelous day that you have spent till now

644


Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?

1614






How do you prioritize the most important things over the least one?

939


What do you like about being employed in a call center?

231


Do you think that you’ll like this job?

1362


name useful online tools that can be used for better customer service

201


u having experience of more than 2 yeras in marketing so why u want to join bpo?

1351


What would you do if your team ceased to perform? Them.

1849


What is voice process

1805


About Child Lobour

1714


MY name is Bartlemou (bartek for short)Uzeph Kazmeria I am from poland and one day i want to go on polsfactors IM POLISH AND I KNOW IT :D

1585


why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?

1325