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Call Centre AllOther Interview Questions
Questions Answers Views Company eMail

What have you done to promote great customer service?

1863

What are the key factors which make a successful call centre?

1 2157

How do you manage change?

1 1615

What was your reason for leaving?

Hero BPO,

1264

Give me an example of how you have dealt with an under-performing team member in the past.

1472

Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.

1509

Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?

1676

What are your strengths and weaknesses? Give an example of this behaviour

1458

Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?

1435

Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.

1 1468

Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?

2083

Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?

1407

How do you plan daily and weekly activities?

1 2234

Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

1246

Please outline and describe your current targets and KPIs How do you ensure you achieve these?

1610


Post New Call Centre AllOther Questions

Un-Answered Questions { Call Centre AllOther }

What will be the Salary of a fresher in Dell company for non-voice process?

3023


hi....... i am a physiotherapist n i want to join bpo nif they ask me y u want 2 join bpo .sendme ur answer

1843


what is the importance of quality and quality analyst in call center

3218


Dear All, We have running a esteemed consultancy [FOCUS CONULTANCY] in vadapalani. So any candidate who is interested workin with international & domestic call centre. Our biggest strength is our team work. We placed large number of candidates in international call centre. So, interested candidates pls mail your resume to hari@focusconsultancy.in or please walk in to our office at Focus Consultancy, #11, First Main Road, Vengishwarar Nagar, Vadapalani, chennai - 26. Ph.32462178. Landmark (near to vadapalani murugan temple)&(straight road from vengishwarar temple)&(near to Vijay pharmacy).

1786


all question of related to window 2003 server

1793






I wanted to know about the career in Call Centers ? I am a Graduate, I have good command over English. - How I can build my career in call center domain ? - What is the actual career path ? - Should I go for any specific course or education before actually applying to call center jobs.

1464


Our call center is involved in activities that bend many laws, would you still work with us? Pay is huge

647


you have a stability issue hr people told me ?than what should I tell them?

1462


Why you want to change the job line (i.e. Secretary to Back-ed-process

1795


WHAT IS INSURANCE? D WHY DO WE MAKE INSURANCE?

1627


Share your thought about downfall of US economy.

1861


If you have a team , Team members do not follow policy and do not give exactly achievement, what will be doing you with them ?

906


What are the steps you follow when you appraise an advisor ?

1272


actually what is the working of a call center? what is the method of process and how do they get source?

1727


how you spend your yestarday

1812