Call Centre AllOther Interview Questions
Questions Answers Views Company eMail

What have you done to promote great customer service?

1970

What are the key factors which make a successful call centre?

1 2386

How do you manage change?

1 1772

What was your reason for leaving?

Hero BPO,

1364

Give me an example of how you have dealt with an under-performing team member in the past.

1575

Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.

1609

Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?

1822

What are your strengths and weaknesses? Give an example of this behaviour

1556

Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?

1586

Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.

1 1664

Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?

2257

Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?

1522

How do you plan daily and weekly activities?

1 2466

Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

1353

Please outline and describe your current targets and KPIs How do you ensure you achieve these?

1722


Post New Call Centre AllOther Questions

Un-Answered Questions { Call Centre AllOther }

what is good intro,job profle,why you change your perious job,

2001


WHY SOMEONE WANT TO APPLIED FOR AN IJP IN SAME PROCESS BUT DIFFRENT DEPARTMENT

3396


how u spend your last weekend???

2632


actually what is the working of a call center? what is the method of process and how do they get source?

1831


What is the difference between a bpo and a call center?

682






How long do you want go work here?

1704


why telecom fraud happening in india??

1770


what is the four different use of bricks accept the construction and building?

1765


How is Attrition Calculated ?

1345


Information about charterd bank.

2148


Hi..Guys, (1). Iam intrested in Webdesinging, can u pls tell me openings for the post of webdesigners in any company.. (2). Pls let me know the new openings in any MNC around Hyderabad.

1793


I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....

1911


What was your reason for leaving?

1364


What have you done to promote great customer service?

1970


Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.

1773