What do you mean by quality analyst in call centres ?
- 30 Answers
- 123131 Views
- Aegis, Aircel, FirstSource, Hinduja, IBM, Intelenet Global Services, Sparsh, Tikona, I also Faced
- E-Mail Answers
Answer Posted / usama
QA is a person who works on his particular team by
montitoring their calls and giving them " quality "
feedback. There are many reasons to provide a feedback to a
telecaller like, improvement in softskills, getting
professionalism in their work, improving communication
skills and so on.
| Is This Answer Correct ? | 248 Yes | 39 No |
Post New Answer View All Answers
what is genpact
What would be the probable interview questionnaires for Hutchison 3 Global Services | Pune, for the international inbound customer service voice?
why telecom fraud happening in india??
if u r gettin more pay from another company, wht will u do....? 1.u will leave us an join tht company an y
Give me full details of about yourself
what's ur financial needs? how to face a furious customer? do you know how to motivate other?
1.Please tell me a little about your country. 2.How long have you been in the U.S.? 3.What do you remember about your education when you first started school? 4.Can you please tell me about the curriculum (classes) that you were required to take in high school? 5.How many students were in a typical class in your high school? 6.What were the classes like….was it mostly controlled by the teacher or did students work in groups and interact with one another as well as the teacher? 7.Are there differences between your school experience in your home country and the way classes are taught here? If the answer is ‘yes’, please describe the differences. 8.Do you think that high school was difficult and challenging or was it quite easy for you? 9.Did you enjoy high school? Why or why not? 10.Do you have anything else you’d like to tell me?
effects of video games?
what techniques and tools do you use to be organized?
Panel interview; how do handle different issues coming from different workloads or multiple responsibilities i.e troubleshooting of browser, billing, cable TV, and phone?
How can you get responsive customer feedback?
why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?
Hi..Guys, (1). Iam intrested in Webdesinging, can u pls tell me openings for the post of webdesigners in any company.. (2). Pls let me know the new openings in any MNC around Hyderabad.
I am working in pharma company from last 15 years and my age is 36 years now i want to join BPO can i join ?
hello im bartek, who wants to be my girlfriend.?
