what is callcaenter

Answer Posted / ashish

A call center ia a bridge between A customer and A company.
In the call center there is 2 kinds of process the 1st one
is INBOUND the 2nd one is OUTBOND.inbound means is you are
receiving the call. and oudbond means that you are making
the call. the call center might be domestic or
international. how is the call center is a bridge? i am
telling u that call center is a place there the companies
outsource their business.

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