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Answer Posted / abhijeet
Call centers are normally contact centers, where a customer
using a product or services of that company, seeks help
through phone (voice) or mails (non-voice). This could be
either a technical help or a non technical help that a
customer may be seeking.
Call centers are mainly inbound and out bound. When the
customer calls to seek help it is known as an inbound call,
if the employee (consultant) calls customer to market or
sell their product it is an out bound call. The same can be
done thourgh mails. This is known as non-voice process.
Mainly termed as BPO (Business Process Out Source.
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