Answer Posted / abhijeet
Call centers are normally contact centers, where a customer
using a product or services of that company, seeks help
through phone (voice) or mails (non-voice). This could be
either a technical help or a non technical help that a
customer may be seeking.
Call centers are mainly inbound and out bound. When the
customer calls to seek help it is known as an inbound call,
if the employee (consultant) calls customer to market or
sell their product it is an out bound call. The same can be
done thourgh mails. This is known as non-voice process.
Mainly termed as BPO (Business Process Out Source.
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I BTech fresher, passed out in year 2011, my percentage is under 60, I couldnt get placed for tht, given this situation I have no go but to get job anywhere, Im plannng to find a job in Call Center, in customer support role. How to convince the interviewer that I need this job? as most call centers do not offer jobs to B.Tech esp Customer Support jobs. Please help
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I m doing master in arts and recently i have started a job as hr officer in a call center so could u please suggest me at aryalasha@yahoo.com how should i proceed step wise .i would be very much grateful to u. -
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wats d selection procedure for WIPRO BPO, gurgaon or delhi . 4 Customer care executives ,, do they hire undergraduates as well ? how many rounds they held & everything abt. it ? Plzz HELP asap, thanks.
what i will tell if they ask what is your salary expectation for a fresher?
