Answer Posted / selva prasath
Generally user asks queries through chat or mail.
But when they need something to do from our end..
please ask them to raise ticket ,say for example. if they
user wants to change the password or create a user id or
role changes.
Tell them to raise a ticket to security/Authorization team
with necessary info such as system name,client number.If
any error ask for SU53.
Each ticket counts your productivity.
Cheers
Prasath
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