Answer Posted / manasa
A call center is an office where a company's inbound calls
are received, or outbound calls are made. Call centers are
increasingly popular in today's society, where many
companized have centralized customer service and support
functions. Call centers employ many staff in customer
service, sales and support functions.
Call centers are often large offices staffed with
representatives who either make or receive phone calls.
Depending on the size of the call center, a single office
could have anywhere from a few dozen to hundreds of
telephone staff. Depending on the needs of the company, call
centers can make either incoming or outgoing calls. Some
call centers focus on answering inbound calls, such as a
bank that gives out a toll-free number for customers needing
assistance. In that case, call center representatives can
give account balances and take loan applications over the
phone. Other call centers focus on outbound calls, such as a
survey company. In that case, survey representatives make
outbound calls to ask people to answer survey questions over
the phone.
| Is This Answer Correct ? | 9 Yes | 1 No |
Post New Answer View All Answers
WHAT IS INSURANCE? D WHY DO WE MAKE INSURANCE?
do they hire undergraduates? and if answer is in affirmative then what sorts of questions we hav to prepare?so tht i can crack this interview
why job in wipro?
What is the difference between inbound and outbound?
I am 36 years old with graduation. Is it possible to get job in international bpo without any experience? Previously i was into my father business and due to some reasons business got shut down.
describe one of your memorable day? how is education useful for any body?
who is ur favourite actress &why
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
I'm just a random person here. So I'm willing to open a discussion and give you tips on how to get into this industry. I will try to get back to you when I'maavailable. So don't hesitate to ask anything. Just comment down on this thread. Have a great time!
How do you feel about doing repetitive work?
how are you qualified for this job?
Create an email to the customer for the damaged mobile phone... what is the answer req. in this mail
have u shared any lighter moment with customercare executive in ur life tell me ur experience
Hi Friends, Can anyone send me a Six Sigma question bank with answers on my email id : apexin2009@gmail.com. I am a quality manager in a Mulitnational Company. I have to design a question paper for my already trained green belts and black belts. I had a great knowledge base on six sigma at my home pc but since the mother board has gone bad and it has gobe for repair, I am not able to design a question paper. Please send me a question bank if anyone of you has it. I know that these things are really valuable but I would be highly obliged if you can do this favour. I would look forward to a long professional relationship with that individual. Thanks
what are the responsibilities of a quality analyst in call center
