Answer Posted / saajid akhter

call centre or bpo is a unit which setup for a company and
thier call that made by consumers to obtain information ,
report a malfunction or ask for help and handling of calls
and thier problem can be solved, thier addressing
needs,asking question and providing scalable solution,there
are different type of bpo ,market research
base/helpdesk/order taking and processing appointment
setting,now a days software companies are trying new way to
increase thier business setting with business process unit.

How to deal with a customer who denies paying for the product?

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speak an minute where u reside

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how do u demonstrate in strong situations?

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how do you relate with your father

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How will you manage agents who are more tenured in the organisation and are elder to you ?

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HANDLING OF ALL FRONT OFFICE QUERIES PERTAINING TO CONSUMER ACCOUNTS AND INTERACTION

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abdul, you have technical background but why do you want to come in BPO & for non- technical process?

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if customer's credit has misused Rs.30000. Write a email to customer.

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u having experience of more than 2 yeras in marketing so why u want to join bpo?

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How would you teach an old customer to browse a file on her desktop or PC, let us consider the person who isn't that good at computers?

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Please tell me how many rounds will be there for apollo health streat IT? It is mentioned that they will ask about sql so tell me what type of questions they will ask?

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what is insurance

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ur fav songs & y so?

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Can anybody point it the responsibilities of Team Leader of domestic Call Center or BPO. If you are answering the point it out and explained.

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First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?

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