When would you use an sap return order and sap credit memo?
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Answer Posted / mvsurya
HII
WE USE RETURN ORDER PROCESS,
IF CUSTOMER IS RETURNING THE GOODS . THEN WE CREATE RETURN ORDER (WITH REFERENCE TO INVOICE) THEN WE CREATE RETURN DELIVERY AND THEN WE CREATE CREDIT MEMO(RETURN INVOICE) WITH REFERENCE TO RETURN ORDER
WE CREATE CREDIT MEMO ,
AS I SAID EARLIER GOODS WERE RETURNED BY CUSTOMER AND THAT GOODS ARE NOT IN A POSITION TO TAKE BACK THEN IN THIS SCENARIO WE GO FOR CREDIT MEMO (THAT MEANS HERE PHYSICAL MOVING OF GOODS IS NOT HAPPENING).
SO WE CREATE RETURN ORDER( WITH REFERENCE TO INVOICE) THEN AFTER WE CREATE RETURN INVOICE/CREDIT MEMO (HERE THERE IS NO RETURN DELIVERY BECAUSE GOODS ARE NOT IN A POSITION TO TAKE BACK . IF THEY ARE IN A POSITION TAKE BACK IT WILL COME UNDER RETURN ORDER PROCESS)
HOPE YOU UNDERSTAND
MVSURYA
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