Answer Posted / ganesh
CRM stands for Customer Relationship Management. It is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends.
CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.
| Is This Answer Correct ? | 0 Yes | 0 No |
Post New Answer View All Answers
GD about the reality show on TV
if a costumer is used to buy Rs 15/kg he comes to you in your shop and you are selling 30/kg then how you will satisfy the costumer as well as management?
TRIColor
3. Employees at appear professionally dressed
please mail me the questions which are asked at the time of interviews in the call center
I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?
What are your planning in next role?
Why did you leave your last position?
How the analysis of departed customer help your organization?
what do you see yourself doing five or ten years from now?
If you have a superpower what would like to do for one day at work and why?
What about your strength and weaknesses?
what are the major key responsibility areas for a manager in bpo...?
how are you qualified for this job?
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done
