What is a Ticket? How many types of Tickets are there? How
to solve Tickets? Please answer me with atleast one example
of Ticket. Thanks in advance.
- 1 Answers
- 2592 Views
- Vistex, I also Faced
- E-Mail Answers
Answer Posted / akshata
Ticket means problem raised by end user when they user the production bi server means live system. Whenever they get any problem in any case they raise that, some call it as issue too but most common terminology is ticket.
The ticket which is raised by the end user will be posted first to the help desk team of the company. if already solution is available they post that solution or then that ticket wil be posted to the tech team who are work in the support team---- you will have a ticketing tool just like the mail interface.
When the ticket is posted it will have in different states..new, open and close.
New means ticket is new.
Open means some one is working on that ticket.
Closed means ticket is resolved.
Ticket will have the priorites low, normal and high depending on the SLA.
SLA means SERVICE LEVEL AGREEMENT BETWEEN THE COMPANY AND THE CLIENT accordingly ticket will be resolved.
High means mostly it should be resolved in 3 to 5 business hours.
Normal means it will go for 2 to 3 days.
Low means there is no time bound.
Depending on the situation we need to resolve.
you have two types of tickets, system generated and end user raised tickets.
| Is This Answer Correct ? | 0 Yes | 0 No |
Post New Answer View All Answers
What are different sales document in sap system? How to create a sales document?
if i have a CRM in sales area, sales org,dis channel,division can i create a sales order for this customer.in sales area sales org,dis channel,division with out extending CRM for sales org,dis channel,division? if yes please explain.
What is condition types?
What is a 'division'?
What are the effects of posting goods issue? Explain.
What is a typical duration and cost of an sap transportation management implementation? : transportation management
how can I do (config)? if my product category like this 1 product brand exam 101 brand A, 102 brand B 2 product type exam 501 type water, 502 type resin my sale deal is every customer can buy mix product category if buy 400.00 each can get free goods 10.00 each from any product in mix cat exam customer order line brand type quantity 1 101 501 100.00 2 101 502 100.00 3 102 501 100.00 4 102 502 100.00 mean customer meet target can get free 10.00 each but customer can select material in mix category chot trinnamaitip
What is a sales organization?
When we include a new customer, we have to maintain condition record every time or there is a process by which we can validate the condition record to that new customer belonging to the same sales area?
Can you combine orders into one invoice?
Hai, Please post all SAP SD Q&A to my emailid: nagendra15061975@gmail.com
What is pricing in sales and distribution? Explain?
How do you define document numnber ranges
How can you make some of the fields as key field in generic tables?
What is the client-specific data?
