Answer Posted / pritam

Roles and Responsibilities of QA

1) Maintain the Quality of the process as per the given parameters,
2) Satisfy the customer with quality .
3) To audit given no. of claims and to give feedback to agents .
4) To take part in call calibrations
5) To be a team player with proactive approach
6) Motivate agents
7) To take steps and bring necessary changes for process improvement .
8) Analyse RCA of Existing errors.

speak an minute where u reside

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I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....

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what i will tell if they ask what is your salary expectation for a fresher?

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when should I apply again for the interview in GENPACT, UHG, EXL AND METLIFE BPO?

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what is the address of allahabad bank durg ?

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i have big stammering problem. plz tell and suggest me, can i work in BPO or call center Sector ?

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How is AHT calculated & How will you reduce AHT

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Dear sir, I wish to establish a communication tower of any mobile company on a land area of 10000 sq feet in Sec-11 Indira Nagar, near Munshi Pulia, Lucknow. Please contact Usha Arora or Shalini Arora on 09889732922.

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wata is all about qm intigration

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Are you a good team player?

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Why is it that SMS/MO recieves a sent and delivered acknowledgement but MT is not recieving the message?

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Are you willing to work for long hours, if the project demands that from you?

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Explain how to tackle the customer language barrier that exists in between?

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tel me someting about your past

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What is voice process

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