Answer Posted / write2aprakash
Ticket means problem raised by end user when they user the production bi server means live system. Whenever they get any problem in any case they raise that, some call it as issue too but most common terminology is ticket.
When the ticket is posted it will have in different states..new, open and close:-
1. New means ticket is new.
2. Open means some one is working on that ticket.
3. Closed means ticket is resolved.
Ticket will have the priorities low, normal and high depending on the SLA. SLA means SERVICE LEVEL AGREEMENT BETWEEN THE COMPANY AND THE CLIENT accordingly ticket will be resolved.
*High means mostly it should be resolved in 3 to 5 business hours.
*Normal means it will go for 2 to 3 days.
*Low means there is no time bound.
Is This Answer Correct ? | 2 Yes | 0 No |
Post New Answer View All Answers
What is the importance of customer account groups?
If i want to configure the partner determination for sales manager and general manager, if the sales manager is business partner in sales order he should only give 5% discount and general manager should can give 10% discount. how could i configure this ??
what are the components of sd?
Which partner function realent for credit limit?
What are the common transport errors in sap ? : transportation management
Does sap tm support transportation planning of power units (aka tractors), trailers and drivers for private fleet? : transportation management
how can you do consignment in inter company sales?
What is “characteristic”? How does the term characteristic relate to transaction code cto4?
Describe the shipping process for a cosignment of cargo loaded in continental Europe
What is the latest release of sap transportation management? : transportation management
Do I have to change the update rules/source fields for the infostructure?
Can you configure two diff free goods items for one single item?
Is there any one who can teach me SAP CIN ? I am ready to pay him. Presently I am in PUNE Location. Please Contact me its Urgent - 09987059674, E-Mail ID : sheikhbsa@gmail.com.
how you can assign distribution channel to sales organization?
What’s forward scheduling and backward scheduling activator? There’s a concept called forward scheduling and backward scheduling logic when you do an availability check whenever your order is created system will check whether it’s forward scheduling or backward scheduling, if it’s fatal we have a concept of how is it working, how is that you created as part of your available promise concept? Whatever that date is being considered as part of the logic, whatever the date that is configured or we maintain the data to say know that system tell to create this output back scheduling