What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!

Answer Posted / vijay

Shrinkage its a presentage of headcounts those are not present on reporting day however they are on planned or unplanned
formula
planned leave+unplanned leave/ totle headcount
example
Headcount = 20
planned leave( week off+ pl+ leave with permission)=2
unplanned = 1

=2+1/20*100= 15%

Attrition is the parcentage of headcounts those are left or on resign time in current month
formula
Opening count+closing count/(2)/no of attride

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