What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
Answer Posted / vijay
Shrinkage its a presentage of headcounts those are not present on reporting day however they are on planned or unplanned
formula
planned leave+unplanned leave/ totle headcount
example
Headcount = 20
planned leave( week off+ pl+ leave with permission)=2
unplanned = 1
=2+1/20*100= 15%
Attrition is the parcentage of headcounts those are left or on resign time in current month
formula
Opening count+closing count/(2)/no of attride
Is This Answer Correct ? | 0 Yes | 2 No |
Post New Answer View All Answers
Why do you want join night Ship ?
I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?
Why do you want to become a quality evaulator and what do you know about the job profile of a quality evaulator in BPO?
what is your career aspect & if they asked in general what should i answer?
hey guyss plzz tel me dat ... i can speak in english but not dat much .. bt now dayz m wrk hardly 2 improve my english..soo wat i shud thnk dat ....i have best future in bpo or call center ... my frndz said dat .. call center is short time period job is it .. ???
When the interviewer asks "being a B.Tech graduate why do you prefer BPO ?", what should b my answer
1. Has modern looking equipment
How do you prioritize the most important things over the least one?
Are you able to work with multiple phone lines?
Three reasons why you want to join just dial
How would you teach an old lady to fix her dwindling internet connection?
How can you resolve the problem to customer’s satisfaction?
describe briefly your standards for success?
Name the factors you need to take into consideration before conducting a survey for customer service satisfaction
Iam a fresher. I completed B.TECH in June 2008. what have u been doing after june 2008?