What is the formula for calculating talk time? Give the
difference between AHT & TALK TIME?
Answer Posted / shama islam
Talk time calculation-: call active time+wrap time+hold time
Talk time include all these three thing and in AHT we used to divide it with the numbers of call handled.
Is This Answer Correct ? | 1 Yes | 1 No |
Post New Answer View All Answers
How can you resolve the problem to customer’s satisfaction?
CAN ANY ONE TELL ME , IS THERE ANY BPO SIFT BETWEEN 2AM TO 9AM
What is your idea of an ideal company?
give me some examples of where you have had a non satisfied customer and how did you handle it
When the interviewer asks "being a B.Tech graduate why do you prefer BPO ?", what should b my answer
what do you know about mumbai city
What are your Strengths & What are your Weaknesses ?
How can you create new opportunities for customers proactive engagement?
How to deal with a customer who denies paying for the product?
If you had power'what you would had to do with it?
describe a person
why should i join wipro bpo but not any other
why do u want change u r org
What part of BPO do you like and dislike?
Hey frens! I want to work in call centre as fresher; as such these days I could not find any advertisement for international call centre and I am planning to go through the guides of consultant. Would it do?