Is there any difference between an Auditor and a Quality
analyst?

Answer Posted / vin

I Think a Quality auditor only does the audit for given
data as per defined legend/Norms and accordingly shares the
feedback with respective person or department.

Apart from the Audit and feedback quality analyst must do
the deep dive in the process and should identify the Gaps
which is not get caught as per defined process also anayst
should share the POA for a better resolution and improvment.

Is This Answer Correct ?    7 Yes 1 No



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