Answer Posted / amit

Shrinkage:- Number of absent agents, which are roasted and they are not come on that day, that is call shrinkage.

Formula: Number of Absent Agents/ Total count of Agents * 100
Example: Number of Absent Agents:- 4
Total count of Agents:- 20

Shrinkage(%):- 4/20*100 = 20%
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Attrition:- As per the forcast and manpower, we lost any single person that is call attrition.


Formula:- Number of Attrition/ opening count of Agents+ closing count of Agents*100/2

Example:- Number of Attrition: 2
Opening count of Agents: 20
Closing count of Agents: 18

Attrition(%):- 2/(20+18)*100/2 = 10.52%

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