Interested to Buy Any Domain ? << Click Here >> for more details...
What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
- 28 Answers
- 270294 Views
- Aegis, BPO, Fidelity, HCL, InTarvo Technologies, Intelenet Global Services, TATA, Vodafone, XYZ Corporation, I also Faced
- E-Mail Answers
Answer Posted / santosh
Attrition Formula:
No of agent left / total team strength.
Shrinkage
(Week off + Unplan Leave + Leave)/ roster for the day
| Is This Answer Correct ? | 1 Yes | 5 No |
Post New Answer View All Answers
What you will do if u will become a millionaire?
how we will change our low living standard ?
What was your biggest mistake?
Why we promoted you as senior Team leader
I wanted to know about the career in Call Centers ? I am a Graduate, I have good command over English. - How I can build my career in call center domain ? - What is the actual career path ? - Should I go for any specific course or education before actually applying to call center jobs.
hello i m sonu rawat now i m going on an int. and hr man tell me why u choose this organisetion so plz tell me what should i say them
What steps will you take to deal with an unsatisfied customer?
if customer's credit has misused Rs.30000. Write a email to customer.
Do you have the set of questions of operation round for Xioami mobile Process Trainer profile ?
Can you work in shifts?
what is trainer's defination and quality?
How do adopt to change?
is it ok to say that i am doing mba as wanted to increase the weightage on my profile?
What is the metric RSA?
What are your strengths and weaknesses? Give an example of this behaviour
