what is incident management and change management and prob
management in ticketing tool ,can u explain briefly?
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Answer Posted / amit mishra
Any Event occurs with agreed service intruption is called
incident. Incident Management is responsible for restoring
the service as soon as possbible without impacting
production. Any incident without root cause information is
called problem. If an incident is not getting resolved
permanently and reoccur often then problem ticket raised.
Promblem management tries to find the root cause of
incident and in order to resolve the incident permanently
any Change is required then Change Management comes in. CAB
(Change Advisory Board)approves the change and Release and
Deployment management implement the change after proper
testing. Members of CAB - Stake holders,Problem Management,
Service Delivery Management.
| Is This Answer Correct ? | 67 Yes | 6 No |
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