what are the responsibilities of a team leader in call
center
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Answer Posted / akshay narsale
crete enviorment oriented , team efforts , make yuor behaviur
manage , tarained help to devlopment team members , help to resolved defunctional behaviour , lead problem solving ,
lead creativity, risk taking , continus improvements in work flow , established meeting times cordinate to review ,
discuss product implemented , need resources issue,
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Do you have exposure to Quartile management ?
speak about joint family v/s nuclear family
What do you know about the centre/company/role?
Do you want to ask us something about the company?
How describe our city(banglore) in a topic round during the interview time?
HANDLING OF ALL FRONT OFFICE QUERIES PERTAINING TO CONSUMER ACCOUNTS AND INTERACTION
What do you consider as an important aspect of a successful call center?
What are your strengths and weaknesses? Give an example of this behaviour
When do you want to start?
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
Rate yourself from 1-10 what would you give and why? If you had won 1 billion dollars at the lottery or at the casino,where would you like to spend the rest of it except for volunteer works or in charities?
How long did you travel to get here in our office?
1. Has modern looking equipment
Tell me something about any ur tour?How u enjoy in that tour tell briefly?
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