what is incident management and change management and prob
management in ticketing tool ,can u explain briefly?
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Answer Posted / shilpa c t
Incident is any issue reported in context of IT service
which is impacting production, and managing that incident
in minimal downtime and restoring the services with least
production impact is incident management. problem is, if
any incident or event is recurring and it need to be fixed
is problem management. change management is, configuration
related changes which are required for maintenace or
extention of technology service eg. some time incident or
problem management require any change to fix the issue.
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