Answer Posted / dillip palai
Corrective action and preventive action (CAPA, also called
corrective action / preventive action) are improvements to
an organization's processes taken to eliminate causes of
non-conformities or other undesirable situations[1]. CAPA is
a concept within good manufacturing practice (GMP). It
focuses on the systematic investigation of the root causes
of non-conformities in an attempt to prevent their
recurrence (for corrective action) or to prevent occurrence
(for preventive action).
Corrective actions are implemented in response to customer
complaints, undesired levels of internal nonconformity, non
conformities identified during an internal audit or adverse
or unstable trends in product and process monitoring such as
would be identified by SPC. Preventive actions are
implemented in response to the identification of potential
sources of non-conformity.
To ensure that corrective and preventive actions are
effective, the systematic investigation of the root causes
of failure is pivotal. CAPA is part of the overall quality
management system (QMS).
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