Interested to Buy Any Domain ? << Click Here >> for more details...
Answer Posted / rahul d
SL Formula
= Total Answered Calls Answered (within Threshold) /
Offered Calls – Total Abd Calls within 10 sec.
AHT
=TALK TIME+ACW TIME+HOLD TIME/TOTAL CALL HANDLED
| Is This Answer Correct ? | 53 Yes | 14 No |
Post New Answer View All Answers
About Child Lobour
I wanted to know about the career in Call Centers ? I am a Graduate, I have good command over English. - How I can build my career in call center domain ? - What is the actual career path ? - Should I go for any specific course or education before actually applying to call center jobs.
I have,on an average spent 2.5 years in every company that I have worked for. Only this time I am planing to move out in 6 months. I am being asked the same question in every interview, as to why I am leaving so soon. I cant tell them that I do not like the current company that I am working for. What is the best answer that I can possibly give? I am being judged for stability wihch is not true in my case
What part of BPO do you like and dislike?
Describe the assessment room ? What did u heard or watched recently?
1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?
How can you relate call centers to bpo?
GD about the reality show on TV
What's the difference between efficiency and productivity?
I would like to know the age limit for appearing interview in Sutherland.
tell me yours mothers daily routine , fathers, your's
Why did you leave your previous job and tell me about it?
explain about the validations and in your project where did u used the validations?
who is ur favourite actress &why
why i configer to power mangemant?
