what are the tools are uses to get the tickets.
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Answer Posted / veera
Ticketing tools are not a stadnard,it depends on the
company.Web Clarify and Sopport central those are also few
of the ticketing tools.
As per my knowledge Solution manager is not a Ticketing
tool,its a SAP service provider to store all the
implementation and Business process Documents.
Correct me if Iam worng.
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