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Customer Service.
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Give me a instance when a customer appreciate your service.
I mean if we both are strange for each other & i want to make friendship within 10 min. then what is the all process of that like "hell i m neeraj if u dont mind may i take ur 10min. then 2ns person says that why not sure" so plz guide like it ?
What is the difference between inbound and outbound?
Describe a situation in which you inspired trust and respect in your team.
What’s your area of opportunity?
why you want 2 join bpo ,after completing hotel managment?
What do you know about the centre/company/role?
I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
How would you handle negative feedback from angry clients?
What is near shore outsourcing?
What is the difference between KRA & KPI
Iam a fresher. I completed B.TECH in June 2008. what have u been doing after june 2008?
what kind of questions based on computer may be asked in an interview in BPO's?
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
describe briefly your standards for success?
