Interested to Buy Any Domain ? << Click Here >> for more details...
What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
- 28 Answers
- 270296 Views
- Aegis, BPO, Fidelity, HCL, InTarvo Technologies, Intelenet Global Services, TATA, Vodafone, XYZ Corporation, I also Faced
- E-Mail Answers
Answer Posted / amit kumar
Shrinkage means no of agents not present but
rostered/Agents rostered*100
Example: Team Strength is 20
Agents Present:18
Apsent Agents :2
Shrinkage=2/20*100
i.e-10%
Attrition:
Agents left/(Opening Headcount+Closing Headcount)/2*100
| Is This Answer Correct ? | 463 Yes | 67 No |
Post New Answer View All Answers
Do you like multi-tasking or you prefer to tackle one problem at a time?
Why do you want to be a trainer?
2. The physical facilities are visually appealing
Dear sir, I wish to establish a communication tower of any mobile company on a land area of 10000 sq feet in Sec-11 Indira Nagar, near Munshi Pulia, Lucknow. Please contact Usha Arora or Shalini Arora on 09889732922.
please let me know about the versant round...
Did you learn anything new recently which can be helpful to bpo’s? : bpo
What would you do if the customer says that it took you long to resolve an issue?
sell to me a perfume..
topic was , tell me something about 'CHILDLABOUR'?
problems and consequences of bpo ?
IF U GET A CHANCE TO MEET UR FAVOURITE STAR HOW WOULD U LIKE TO SPEND A DAY AND NIGHT WITH HIM/HER?
Iam a fresher. I completed B.TECH in June 2008. what have u been doing after june 2008?
This advertisement for thos who are interested to do job in Domestic Call Center in Kolkata. The details are mentioned below Qualifications: 10+2 Min Skill: Spoken English, Hindi, Bengali. Willing to work as shift wise. Please send your C.V to vodafone.rahaman@yahoo.com or call to +91 9874528290
how fast can you learn things?
What are the key attributes of a call center executive?
