The Project which is handled by you is in RED, customer has
given you 4 weeks to show improvement, still nothing has
worked out. The Customer again gives 3 weeks to improve and
you do your best to improve, but nothing works out. Now the
customer is not at all happy, HOW TO CONVINCE THIS
CUSTOMER ???
- 8 Answers
- 21367 Views
- AZS, BGR Energy, Wipro, I also Faced
- E-Mail Answers
Answer Posted / paran
1. Firstly find out the root cause of the delay, by speaking
to the team members (Brainstorming, Fish bone, Pareto chart).
2. Present the top causes of the delay to the customers, as
some of them may be related to customers and start working
to eliminate them.
3. Arrange a meeting with customers to agree for a top most
work to be done and confirm the realistic date to complete.
Clients will start getting the confidence.
4. Arrange a daily progress call with customers until the
status goes to GREEN
| Is This Answer Correct ? | 14 Yes | 1 No |
Post New Answer View All Answers
You are a project manager for Laredo Pioneer’s Traveling Rodeo Show. You're heading up a project to promote a new line of souvenirs to be sold at the shows. You're ready to write the scope statement, and you know it should contain which of the following? A. Project justification, benefit/cost analysis, project deliverables, and product analysis B. Product analysis, project product, and project deliverables C. Project justification, project product, project deliverables, and project objectives D. Product analysis, project deliverables, benefit/cost analysis, and project objectives
Your project's primary constraint is quality. In order to make certain the project team members don't feel too pressed for time and to avoid schedule risk, you decide to use which of the following activity estimating tools? A. Expert judgment B. Quantitatively based durations C. Reserve time D. Analogous estimating
What are the triple constraints? A. Time, schedules, and quality B. Time, availability, and quality C. Time, money, and schedules D. Time, money, and quality
Your project has experienced some changes to the agreed-upon WBS elements. The changes were approved through the proper change control process. The WBS changes may in turn require which of the following? A. Scope changes B. Cost changes C. Schedule revisions D. Risk response changes
You are a project manager for a telecommunications firm. You're working on a project that entails upgrading technical hardware and equipment. The estimated cost of the hardware and equipment is $1,725,000. You are reviewing products from three different vendors. One of the vendors invites you to lunch. What is the most appropriate response? A. Thank them but let them know this could be a conflict of interest since you haven't made a decision about which vendor you're going to choose. B. Thank them and decline. You know this could be considered personal gain, which could call your integrity into question. C. Thank them and accept. You don't believe there is a conflict of interest or a personal integrity issue. D. Thank them and decline. You believe this could be a conflict of interest on the part of the vendor, and you don't want to encourage that behavior.
Your project was just completed, accepted, and closed. As is customary for your organization, you conduct a post-implementation audit. The purpose of this audit includes all of the following except: A. Evaluating project goals and comparing them to project product B. Reviewing successes and failures C. Documenting the acceptance of the work results D. Documenting possible improvements for future projects
Your company has asked you to be the project manager for the product introduction of their new DeskTop Rock media system. You recently published the scope statement and the supporting detail. The supporting detail contains all of the following except: A. Constraints B. Other project information not noted in the scope statement C. Code of accounts D. Assumptions
You have collected the performance measurement documentation for your project to be included in the project archives. What is the purpose of the performance measurement documentation? A. It's used as part of the formal acceptance process to verify contract expenditures. B. It's reviewed to make certain the project goals and objectives were met. C. It's included in the project archive documentation after confirming the accuracy of the measurements. D. It’s used as historical information for future project that are similar in scope to this project.
You are the project manager for Heart of Texas casual clothing company. Your project involves installing a new human resources system. You've identified the risks associated with this project and are ready for the next step. What is the next step? A. You will evaluate the risks and assign probabilities and impacts using Qualitative and/or Quantitative Risk Analysis. B. You will use the Delphi technique to confirm the risks you've detailed and identify others you may have missed. C. You must evaluate the risks and assign probabilities and impacts using both Qualitative Risk Analysis, which comes first, then Quantitative Risk Analysis. D. You will define the steps to take to respond to the risks and detail them in the risk response plan.
The Critical Path Method is a mathematical tool and technique of the Schedule Development process. All of the following are true regarding CPM except: A. Determines a single early and late start date and a single early and late finish date B. Calculates expected value C. Focuses on the calculation of float time D. Shows the critical path, or the path with the longest duration
If your expected value is ll0 and the standard deviation is l2, which of the following is true? A. There is approximately a 99 percent chance of completing this activity between 86 and 134 days. B. There is approximately a 68 percent chance of completing this activity between 98 and 122 days. C. There is approximately a 95 percent chance of completing this activity between 98 and 122 days. D. There is approximately a 75 percent chance of completing this activity between 86 and 134 days.
You are a project manager for a new software development project. You have a few activities that require specialized testing. The testing might need to be repeated more than once. Which of the following do you choose? A. The Graphical Evaluation and Review Technique because it allows for conditional branching and looping for the testing activity B. The Critical Path Method because it allows for float time to be calculated for the testing activity C. The Program Evaluation and Review Technique because it allows for conditional branching and looping for the testing activity D. The Program Evaluation and Review Technique because it allows for a weighted average distribution, which will even out the time needed for the testing activity
You are constructing a probability/impact risk rating matrix for your project. Which of the following is true? A. The PI matrix multiplies the risk's probability by the cost of the impact to determine an expected value of the risk event. B. The PI matrix multiplies the risk's probability scales, which fall between 0.0 and 1.0, and the risk’s impact scales to determine a risk score. C. The PI matrix multiplies the risk's probability by the expected value of the risk event to determine the risk impact and assign a risk score based on a predetermined threshold. D. The PI matrix multiplies the risk's probability scales and the risk's impact scales, which fall between 0.0 and 1.0, to determine a risk
You've reached a stale of independence where you're able to express yourself and perform at your peak level of performance. Being the best you can be is the motivator that drives you. Which of the following is true? A. This is an example of the Expectancy theory. B. You've reached self-actualization in Maslow's Hierarchy. C. This is an example of the Hygiene theory. D. You've reached the highest level of the Achievement theory.
The lowest level of the WBS is called what? A. Code of accounts B. Requirement C. Milestone D. Work package
