What do you mean by quality analyst in call centres ?
Answer Posted / haroon
1.To audit the number of calls given by the client on a
daily basis
2.Record feedback and To let the Customer service rep know
about his/hers areas of improvements.
3.Satisfy the customer. Ensure proper resolution has been
made
4.QUALITY DEPT SHOWS THE STANDARD OF THE COMPANY
5. A QUALITY ANALIST IS THE BACK BONE OF THE COMPANY AS
WELL AS THE EXECUTIVES.
6.Quality is to drive towards the Orgaization goals
7.quality annalist should listen to calls in three ways
Live, side by side, listen recorded calls.
8*Quality -
as in judging the quality of the calls
9.Analyst - Then to
analyse where the agent is making the mistake and also how
can that be improved.
THESE ARE THE IMPORTANT POINTS FOR A QUALITY ANALYST IN
CALL CENTRES .........
Is This Answer Correct ? | 15 Yes | 3 No |
Post New Answer View All Answers
talk about Bangalore transportation
what were u doing some many years after doing graduation?
What are the disadvantage and advantage of working in a call center?
Do you want to ask us something about the company?
all general question related bpo and self
hello im bartek, who wants to be my girlfriend.?
4. Materials associated with the service are visually appealing
Explain about bpo & how it works? : bpo
1.Please tell me a little about your country. 2.How long have you been in the U.S.? 3.What do you remember about your education when you first started school? 4.Can you please tell me about the curriculum (classes) that you were required to take in high school? 5.How many students were in a typical class in your high school? 6.What were the classes like….was it mostly controlled by the teacher or did students work in groups and interact with one another as well as the teacher? 7.Are there differences between your school experience in your home country and the way classes are taught here? If the answer is ‘yes’, please describe the differences. 8.Do you think that high school was difficult and challenging or was it quite easy for you? 9.Did you enjoy high school? Why or why not? 10.Do you have anything else you’d like to tell me?
What about your strength and weaknesses?
Why did you leave your previous job and tell me about it?
Which place most you like and why?
What is the difference between Third-party BPO and Primary BPO (Please understand the question and post answer to my site sweetlittleheart25@yahoo.com)
What are the major sectors for outsourcing? : bpo
topic-what is retail ,politics in india,childhood,