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What do you mean by quality analyst in call centres ?
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Answer Posted / asmeena shaikh
Quality Analyst is something where it identifies whether
how much the agent is able to understand the concept.QA
finds the minus points and shares the feedback with them so
that they do not repeat the same mistake next time.In short
it's basically a finish given to the agent to think more
logically and understand the concept.
| Is This Answer Correct ? | 8 Yes | 2 No |
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