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The Project which is handled by you is in RED, customer has
given you 4 weeks to show improvement, still nothing has
worked out. The Customer again gives 3 weeks to improve and
you do your best to improve, but nothing works out. Now the
customer is not at all happy, HOW TO CONVINCE THIS
CUSTOMER ???
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- AZS, BGR Energy, Wipro, I also Faced
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Answer Posted / dhirendra gupta
If this question is for project manager, then he should
convince him by action and not by words.
1st step: customer has lost confidence (so regain it by
action).
Action time:
should call the person incharge in front of the customer
and ask him why it is not done. Ask for how much time will
it be required to do the work. 2 things should be done
either increase the days or decrease the target days and
set the deadline for the executive. Ask the executive to
submit the report and progress of the work at the end of
day.
So we have set the deadline and action has been performed.
Customer may not be still convinced but definitely knows we
have performed the action. Now we need to either say the
customer directly report me or executive and your work will
be done in the stipulated time.
this should convinvce customer. If still not convinced then
idealistic answers are always there with project managers
due to these genuine reasons the work was not done.
| Is This Answer Correct ? | 2 Yes | 37 No |
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