The Project which is handled by you is in RED, customer has
given you 4 weeks to show improvement, still nothing has
worked out. The Customer again gives 3 weeks to improve and
you do your best to improve, but nothing works out. Now the
customer is not at all happy, HOW TO CONVINCE THIS
CUSTOMER ???
- 8 Answers
- 21373 Views
- AZS, BGR Energy, Wipro, I also Faced
- E-Mail Answers
Answer Posted / madhavi bhave
The situation indicates failed requirement, time and
communication management. First and foremost will be to do
the analysis, confirm the deliverables, check the work break
down structure and check the status of schedule against the
deliverables. Then to identify the improvements which
customer may not have realised, estimated time for
individual deliverables. with this statistics in hand, fix
up a meeting with the customer. Take him into confidence,
thank him for giving you time, appraise him of the real
situation and probably what went wrong according to you.
Tell him about the quality improvements (if any) and discuss
with him the estimated schedule with deliverables.
| Is This Answer Correct ? | 49 Yes | 2 No |
Post New Answer View All Answers
You are a project manager working for Mail House King. Your company processes orders for several mail-order catalog companies. Your project is to install new mail-sorting equipment and software. You’ve had some problems and experienced some variances so far during the project. You do not expect these variances to continue, as they're atypical. Your project sponsor has asked for an EAC. You know the following information: PV = 800, BAC = 700, EV = 675, AC = 750, and ETC = 30. Which of the following is the correct EAC given the circumstances? A. 25 B. 760 C. 775 D. 833
You need to convey some very complex, detailed information to the project stakeholders. The best method of communicating this kind of information is? A. Verbal B. Vertical C. Horizontal D. Written
You are managing a project to install a new postage software system that will automatically print labels and administer postage for certified mailings, overnight packages, and other special mailing needs. You've attempted to gain the cooperation of the business analyst working on this project and need some answers. She is elusive and tells you that this project is not her top priority. To avoid situations like this in the future, you should: A. Establish the business analyst's duties well ahead of due dates and tell her you'll be reporting on her performance to her functional manager. B. Establish the business analyst's duties well ahead of due dates and tell her you are expecting her to meet these expectations because the customer is counting on the project meeting due dates to save significant costs on their annual mailings. C. Negotiate with the business analyst's functional manager during the planning process to establish expectations and request to participate in the business analyst's annual performance review. D. Negotiate with the business analyst's functional manager during the planning process to establish expectations and inform the functional manager of the requirements of the project. Agreement from the functional manager will assure the cooperation of the business analyst.
You’ve been assigned as a project manager on a research and development project for a new dental procedure. You’ve published the scope statement and are working on the scope management plan. What is the purpose of the scope management plan? A. It describes and documents a scope baseline to help make future project decisions. B. It decomposes project deliverables. C. It describes how project scope changes will be incorporated into the project and how project scope will be managed. D. It describes how cost and time estimates can be composed for project scope changes.
You are a project manager for Cashiers systems. Your company produces cashiering systems and software for the retail industry. Your customer has requested a change to the product. You will handle this change using the scope change control system. All of the following are true except: A. Changes to product scope should be reflected in project scope. B. Project scope changes may result in adjustments to the performance measurement baselines. C. Changes to project scope should be reflected in the product scope. D. Scope changes may result in performance improvements.
You are a project manager for Candy Works candy factory. Your project involves reporting information from the newly installed candy-counting machine to the financial system. This will give executives the ability to see production run counts at any time during the day. You need to purchase an expensive piece of hardware as part of this project. One of the vendors bidding on the project is a close friend. In order to win the bid, she needs to know how much money the company is willing to spend on the equipment and consulting. Your friend asks you to give her this confidential information and not tell anyone you did. Which of the following is the most appropriate response? A. Tell your friend that as a PMP, you're required to abide by the Project Management Professional Code of Professional Conduct and this would violate the code as it's a conflict of interest. B. Tell your friend that as a PMP, you're required to abide by the Project Management Professional Code of Professional Conduct and this would violate the code as it’s a personal gain. C. Tell your friend that as a PMP, you're required to abide by the Project Management Professional Standards and Ethics Code and this would violate the code as it’s a conflict of interest. D. Tell your friend that as a PMP, you’re required to abide by the Project Management Professional Standards and Ethics Code and this would violate the code as it’s an ethics violation.
You are working on a project that was proceeding well until a manufacturing glitch occurred that requires corrective action. It turns out the glitch was an unintentional enhancement to the product, and the marketing people are absolutely crazy about its potential. The corrective action is canceled, and you continue to produce the product with the newly discovered enhancement. As the project manager, you know that a change has occurred to the product scope as the glitch changed the characteristics of the product. Which of the following is true? A. Changes to product scope are reflected in the project scope. B. Changes to product scope are reflected in the integrated change control plan. C. Changes to product scope are a result of changes to the product description. D. Changes to product scope are a result of corrective action.
Lessons learned are used for all of the following except: A. To provide historical information that you can review during your next project B. To document employee performance C. To identify successes and failures on the project D. To record the causes of performance variances
You know that change control systems are important as they describe how to submit change requests and document how to manage the change, track the status, and determine the management impacts of the change. Each of the following processes in the Controlling process group uses a change control system as one of its tools and techniques except: A. Integrated Change Control B. Quality Control C. Scope Change Control D. Schedule Control
Describe the risk in software engineering.
You've constructed the WBS for your recent project. Level two assignments have been made, and you've requested that the sub project manager’s report back to you in 3 weeks with each of their individual WBS constructed. All of the following are true except: A. The work package level facilitates resource assignments. B. The work package level is the lowest level in the WBS. C. The work package level defines the agreed-upon deliverables. D. The work package level facilitates cost and time estimates. ?
All of the following are true regarding Ishikawa diagrams in the Quality Planning process except: A. They are also called cause-and-effect diagrams. B. They are also called fishbone diagrams. C. They are a tool and technique of this process. D. They are an output of this process.
You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail score for the option of opening two new stores in a foreign country. You know, but have not yet informed your company, that you are going to go to work for the competitor, which happens to be bidding for this same opportunity. What is the most appropriate response? A. You decline to participate in the initial meetings with the foreign business partners due to conflict of interest. B. You've not yet received an official offer from the competing company for your new job opportunity, so you choose to participate in the initial meetings with the foreign business partners. C. You decide to participate in the initial meetings with the foreign business partners because any information you gain now will help you when you make the move to the new company. D. You inform the foreign business partners that you're going to be working with a new company and that you know the deal they'll receive from the competing company is better than the one this company is proposing.
What are the tools and techniques used in the Initiation process? A. Project selection criteria, historical information, expert judgment B. Project selection methods, historical information, expert judgment C. Project selection criteria, expert judgment D. Project selection methods, expert judgment
All of the following are true regarding the project plan except: A. Some of its inputs are outputs from other Planning processes. B. It's used to guide the project executing and controlling processes and is the baseline used to measure project performance. C. It consists of one document that should be formally approved and signed by stakeholders. D. It contains things like the WBS, project schedule, and resource assignments.
