The Project which is handled by you is in RED, customer has
given you 4 weeks to show improvement, still nothing has
worked out. The Customer again gives 3 weeks to improve and
you do your best to improve, but nothing works out. Now the
customer is not at all happy, HOW TO CONVINCE THIS
CUSTOMER ???
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Answer Posted / gopal
Since the issue as gone upto this level, i will ask
customers the critical area of improvements and what is the
minimum level of expectation. Then start working towards
acheveinig the minimum level of expectation, which gives
little confidence to the customers. Once the customer is
convienced, then i will work for the next level of
expectation in agreement with the customers. In this case
the areas of improvement was not focused and hence this
problem occured.
| Is This Answer Correct ? | 14 Yes | 9 No |
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