what are the works of team leader in call center
Answer Posted / mohsin s. shaikh
First checking the presence of each and every member on the
daily basis. TAT{Turn around time), quality, working hours,
Aux(breaks} whould be monitored. Quality and tat should be
given special importance in for the feedback. Motivation
and enthu to the team mates that they are the best team.
Being co-operative, freindly. appreciating the work done by
the team mates, mtivating for the promotions and the next
step to their success.
Is This Answer Correct ? | 19 Yes | 5 No |
Post New Answer View All Answers
describe a person
What are the critical attributes of a customer service representative?
HOW TO CONVINCE CUSTOMER IN INSURANCE BPO JOB?
Mention the types of call center and what is the difference between them?
How to deal with abusive/slang using customer?
how does your home town differs from hyderabad speak it for three minutes
hello im bartek, who wants to be my girlfriend.?
what are the responsibilities as a call centre execuitive when we talk to the customer ?
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
How to sell a pen in Hindi
what is difference between marketing and kpo
3. Employees at appear professionally dressed
please mail me the questions which are asked at the time of interviews in the call center
What would you do if the customer says that it took you long to resolve an issue?
How would your team/manager describe you?