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Answer Posted / pavan
Outbound process- the process of making calls to the customer.
Inbound customer - The process of receiving calls from the customers.
Outbound is the one in which u call the customers for marketing/research or polls. There is a good chance that the outbound might not yield you good returns unless u turn around customers.
eg: Credit card dept of any bank
Whereas Inbound deals with answering the customers' calls. something like helpdesk. Inbound is a safer way to run a BPO as u r assured of payments.
eg: Vodafone customer care operations
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