what is the sla in your current project? what is the
billing rate? how to answer these questions? i explained
about the ticketing levels p1,p2,p3,p4 but the interviewer
was not satisfied with the answer what does he mean by sla
in the project??
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Answer Posted / subha
these questions relate to your project configuration and
customisation but not to your support or probelm resolution
so only the interview was not happy
Now let me put forth my answer
1. Sla refres to the service level agreement that the
customer enter witht he company this is in regards to the
dleivery commitment; transportation; mode of payment ; the
realse status ; terms of payment and cost of project .
Billing rate refres to the cost of project for delivery
the goods
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