What do you mean by quality analyst in call centres ?
Answer Posted / ashwinraj.a
QA is a person who is responsible for quality calls.He must
train the executives to how handle the calls in a best
possible manner.i.e(Through soft and simple tone) by which
the customers could easily understand him/her.
Is This Answer Correct ? | 11 Yes | 4 No |
Post New Answer View All Answers
actually what is the working of a call center? what is the method of process and how do they get source?
How would you teach a blind person to withdraw her credit card account on an automated teller machine?
please describe your daily routine of your mom
what is the actual work profile of a process associate in a bpo??
what are your good qualities to be a team leader
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
Why do you think you will do well in this job? : bpo
how you spend your yestarday
How can we define that the person is an intertesting person?
list three of your most important accomlishment
Rate yourself from 1-10 what would you give and why? If you had won 1 billion dollars at the lottery or at the casino,where would you like to spend the rest of it except for volunteer works or in charities?
What is technical voice process job in BPO? Please give answer in details. What type of work i have to do?
How do you feel about doing repetitive work?
how to convince customer to buy your product on phone
What are the key aspects that can help to improve your customer service?