While doing system testing your have missed out some
issues. The same issue is found by customer and he reverts
back to you for an explaination. How do you convince him or
how do you justify yourself about your testing?
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Answer Posted / uday
If the client finds out missed issues, we should admit our
mistacke.
First we have to reproduce the same bug in our environment.
If is reproducible, we have to check proper test cases are
covered to that bug.
Here we can say we lack the info about the functionality,
or misunderstood the functionality.
Here we should evaluate why it was missued out?
Once everything was done, we have to assure the client, it
will not be repeated.
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