While doing system testing your have missed out some
issues. The same issue is found by customer and he reverts
back to you for an explaination. How do you convince him or
how do you justify yourself about your testing?
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Answer Posted / gladiator
First need to verify that customer's guess is correct or
not might be that bug produced cause of client side
environment (bed), network or performace of the system.
Most of the time after deployment of the build old fixed
issues re-appear or new issues come up. After deciding
about fact tester should arrive at a conclusion.
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