wht is the difference between KPO and BPO ?
- 7 Answers
- 24514 Views
- BPO, DishTV, Spanco, TATA, Tata Business Support Services TBSS, Tech Mahindra, I also Faced
- E-Mail Answers
Answer Posted / birender sharma
kpo stands for knowledge process outsourcing and bpo is
bussiness process outsourcing ........Business process
outsourcing (BPO) is a form of outsourcing that involves the
contracting of the operations and responsibilities of
specific business functions (or processes) to a third-party
service provider. Originally, this was associated with
manufacturing firms, such as Coca Cola that outsourced large
segments of its supply chain.. In the contemporary context,
it is primarily used to refer to the outsourcing of services.
BPO is typically categorized into back office outsourcing -
which includes internal business functions such as human
resources or finance and accounting, and front office
outsourcing - which includes customer-related services such
as contact center services.
BPO that is contracted outside a company's country is called
offshore outsourcing. BPO that is contracted to a company's
neighboring (or nearby) country is called nearshore outsourcing.
Given the proximity of BPO to the information technology
industry, it is also categorized as an information
technology enabled service or ITES. Knowledge process
outsourcing (KPO) and legal process outsourcing (LPO) are
some of the sub-segments of business process outsourcing
industry.
| Is This Answer Correct ? | 93 Yes | 8 No |
Post New Answer View All Answers
speak about mumbai for 5 min
What according to you is a job like at a call center?
Are you comfortable working in night shifts? : bpo
1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?
Information about charterd bank.
why do want to join bpo as you have done b.tech?
what is PHO and NHO in bpo industry. And after completion of all that what is the procedure for joining.
What do you know about us?
why do u want change u r org
why job in wipro?
Name the factors you need to take into consideration before conducting a survey for customer service satisfaction
Hi, this is Alaguraja working for a KPO sector. recently i got a offer from TCS E-Serve with good hike after all my formalities done the HR called me and said that I have to join within 10 days though she knows that I have to be in notice period (30 days) in my company where there is no compromise in that. I asked her that will you relieve your employee if there is any requirement from your side. But she simply said, "I don't know" you speak with your HR and confirm whether you can join or not....... Pls answer.
1.6. Tell me something about your happiest day of your life.
Why do you want to work in a call center?
Do you think that you’ll like this job?
