What is severity and priority?Give some examples of
severity and priorty and high severity & low priority and
viceverse and also explain each.
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Answer Posted / vikki
Priority: Precedence, especially established by order of
importance or urgency
Severity : The state or quality of being severe.
Severity - Severity is basically determined by how severe
the problem is to the business, such as how many users are
getting affected or is the application's core business
function is not working properly, transactions are not
committed etc... Priority - Based on the severity one
arrives at the priority, I really don't think priority will
stand alone without conjunction with severity. As simple as,
if the problem is severe to the business, then it becomes
top priority. Next, one might argue why do we have both
severity and priority, since when the severity is high then
automatically priority is high. But in certain cases,
severity might be high but priority might be low since we
might have some time to resolve the issue completely. For
instance, when there is work-a-round to the issue or when
technical team has proactively found a bug in the system,
which will cause major business functions failure, but then
this bug will occur only when certain program is run and
this particular program is only executed one in a week or
month or year etc. And technical team has found this bug
early in the week or month or year. In such cases, severity
is high, but priority is low since there is some time before
we could start fixing it.
vikki090@gmail
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