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what is meant by HR reference?
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Answer Posted / soumya av
HUMAN RESOURSE is a team used to refer to how employes are
managed by organizaions,or to the personal department
charged with the role..
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I m doing master in arts and recently i have started a job as hr officer in a call center so could u please suggest me at aryalasha@yahoo.com how should i proceed step wise .i would be very much grateful to u. -
1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?
How can you get responsive customer feedback?
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What do you consider as an important aspect of a successful call center?
What was your Service Level Agreement ( SLA) Ratio :-
What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?
How do you manage your time? Give me a reason of being late?
How is AHT calculated & How will you reduce AHT
How to deal with customers who deny paying for service/product?
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How do you about our company ?
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
Tell us something about yourself, discuss 5 characteristics
What’s your area of opportunity?
