Hi ..I want to know about credit for return ,credit,debit
process in SAP? (For ex..lets assume this the scnorio......
we delivered 100 qty of a prod to the customer and we done
the invoice also.customer found 30 qty of prod are damaged
or Faulty material and he sent back 30 damged material and
ask credit for return? kindly note this...customer doesn't
ask the 30 material for the damged 30.He asks only
credit.In this situation wat ll v do? can any one
explain....pls
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Answer Posted / subrahmanyam
First, you create returns order (doc type RE) for 30
damaged qty. with reference to either preceeding sales
order or invoice document, followed by Returns Delivery
(doc type LR) and do the PGI (it automatically post the
goods receipt).
Now, with reference to the RE, create Credit Memo Request
(doc type CR) and obtain the approval from authorized
person/dept. (Credit Officer/Manager to lift the billing
block) which will be done through workflows. After the
billing block is lifted, you can create the Credit Memo
(doc type G2) and release to update the corresponding
Financial ledgers.
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