You have a team member who is an under-performer. How will
you address the situation?
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Answer Posted / zubair
by doing al this you will not get to know his lacking areas
you need to do the real time montoring on the agent i.e,
you need to listen his calls on daily basis for one hour
you will knw what the problem he is facing you can infrome
him the procedure to over come that area and give his best
in that also...
IF YOU THINK ITS RIGHT ANSWER MAIL ME
ON:zubair_zaks@yahoo.com
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