BPO means?

Answer Posted / knivas

Business Process Outsourcing (BPO) means delegating the
ownership, administration, and operation of a process to a
third party. BPO is about solving a business problem. BPO
aims to raise a client company’s shareholder value because
it is about delivering outcomes—that is, higher-performing
business processes. Companies essentially have three kinds
of processes: core processes (which give strategic
advantage), critical, non-core processes (which are
important but are not competitive differentiators), and non-
core, non-critical processes
Companies generally outsource four types of processes
1)processes that link to suppliers
2)processes that link with customers
3)production processes
4)support processes

Is This Answer Correct ?    38 Yes 18 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

What is a virtual call center?

692


What is the metric RSA?

668


speak an minute where u reside

1959


1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?

1918


what u know about genpact.

2130






why you are join as a quality analyist ?

1912


IF U GET A CHANCE TO MEET UR FAVOURITE STAR HOW WOULD U LIKE TO SPEND A DAY AND NIGHT WITH HIM/HER?

2027


What factors do you need to take care of while creating a customer newsletter?

716


Describe the assessment room ? What did u heard or watched recently?

3511


what are the responsibilities of a quality analyst in call center

4676


Explain how to tackle the customer language barrier that exists in between?

744


wats d selection procedure for WIPRO BPO, gurgaon or delhi . 4 Customer care executives ,, do they hire undergraduates as well ? how many rounds they held & everything abt. it ? Plzz HELP asap, thanks.

5344


Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.

1860


who is your famous personality

2216


How face the Bpo interview please tell me

3069