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Answer Posted / shama
call centre(inbound)
| Is This Answer Correct ? | 12 Yes | 3 No |
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How would you handle negative feedback from angry clients?
what techniques and tools do you use to be organized?
What steps will you take to deal with an unsatisfied customer?
What is your philosophy in life?
HOW TO CONVINCE CUSTOMER IN INSURANCE BPO JOB?
what is semi technical process?
why do u want change u r org
Can you work in shifts?
Tell something about today's climate?
why you feel you would be suitable for Inbound customer service consultant role in a bank ?
why do u want to switch
Do you know the online tools for excellent customer service?
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What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
What do you consider as your greatest weakness and strength?
