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Answer Posted / bikash
BPO IS BUSINESS PROCESS OUTSOURCING . IT IS BASICALLY A
THIRD PARTY SERVICE PROVIDER BETWEEN THE CUSTOMER AND THE
COMPANY. IT CAN BE CLASSIFIED INTO TWO TYPES 1. INBOUND
2. OUTBOUND
IN CASE OF INBOUND PROCESS WE HAVE TO SOLVE THE QUERIES
OF THE CUSTOMERS .
IN CASE OF OUTBOUND PROCESS WE HAVE MAKE CALL TO THE
CUSTOMER. WE HAVE TO TELL THEM ABOUT OUR PRODUCTS.
THE MAIN AIM OF THE BPO IS TO SATISFY THE CUSTOMER
| Is This Answer Correct ? | 33 Yes | 3 No |
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Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met ?
Respected sir,madam this is jyoti ranjan intersted for(BPO/CALLCENTER) so if u would send 2 me all types of BPO/CALLCENTER question then i shall greatfull 2 you.thanking you.
what is trainer's defination and quality?
How to deal with abusive/slang using customer?
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
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Your expected salary?
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describe briefly your standards for success?
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What’s your area of opportunity?
if customer's credit has misused Rs.30000. Write a email to customer.
IF U GET A CHANCE TO MEET UR FAVOURITE STAR HOW WOULD U LIKE TO SPEND A DAY AND NIGHT WITH HIM/HER?
Tell me something about your college and your course why do you choose that?
