Answer Posted / sgt k.biju
Firstly, empathise with the customer's state and assure him that the company's main goal is his satisfaction even if there have to amends that cost the company.Saying so, listen and make an note of the all the meticulous details he specifies and resolve the issue in conformity with the company principles.If he seems to be not pleased with your solution assure him that your manager is apprised of it and he would take care of the issue favourably.
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