Answer Posted / gayathri
First listen carefully to the situation, make notes of the
details u may need them later. Even if it was your colleuges
fault you apologise on their behalf for what has happened.
Comprehend to the situation,make the customer understand
what exactly went wrong and ensure that ur facts and details
are correct.And assure to the customer that you will take
care of the issue and give him a solution i.e tell him your
next step of actions in order to resolve his issue and give
him a date as to by when will it be resolved. Also after you
have resolved it kindly follow it up with the customer call
him back and let him know that everything is in place and
that if he is satisfied with that resolution. Now thats's
what is excellent Customer Service.
| Is This Answer Correct ? | 4 Yes | 0 No |
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Hi, I'm Abhishek from Kolkata, I want to know from this forum, is there any openning in BPO Non-Voice Process in Kolkata, so that I can get the opportunity to engage myself in the BPO Non-Voice Sector. If any body has any news about the openning in non-voice sector in Kolkata, pls. help me out, i'm searching for a job right now.
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